Brazilian customers reward the SACMI do Brasil formula

Brazilian customers reward the SACMI do Brasil formula

All-round innovation and assistance that speaks the customer's language, with new high-added-value services now available both remotely and in situ: two-day event held in Rio Claro and Criciúma on 17 and 18 October attended by almost 90 people.

Focusing on technology, facilities and new assistance services for Brazilian customers, the two-day SACMI do Brasil event held on 17-18 October attracted numerous participants.

Representing 25 client companies, almost 90 people attended a meeting dedicated to the operational side of the business: “We invited technicians, department managers and maintenance workers. The goal: to provide a comprehensive overview of the latest opportunities in the field”, explains Andrea Cannella, General Manager SACMI Do Brasil, “from technologies to assistance services”.

The first venue was the recently inaugurated technical facility in Rio Claro: providing 60% more warehousing space, this assistance hub is located close to the SACMI do Brasil headquarters in Mogi Mirim. The participants then moved on to Criciúma, in the state of Santa Catarina, a facility that offers the widest possible coverage of what is South America’s largest and most important market for tile-making technology.

Various talks were given during the two days. These spanned from analysis of the main technological and market trends to the latest assistance services that SACMI provides in synergy with the Italian parent company; the latter include Smart & Secure Service maintenance plans and the advanced assistance functions available on the S.P.A.C.E. portal.

“The high attendance was extremely encouraging” points out Andrea Cannella, “a sign of our customers' confidence and keen interest in SACMI products and services and the soundness of our formula here in Brazil: all-round innovation and a service that speaks the customer's language. Over the coming weeks we’ll contact those who were unable to take part and arrange for them to have dedicated meetings with the team”.